Job Overview

Maison de Paw is a boutique dog daycare and grooming destination in downtown Toronto. We are building a modern pet-care experience that combines attentive dog care with warm, professional client service.

We are looking for a friendly and organized Front Desk Receptionist to be one of the first points of contact for our clients and their fur family.

Responsibilities
welcome clients and dogs during drop-off and pick-up
manage daycare and grooming bookings
answer phone, email and in-person inquiries
maintain accurate client and pet profiles, vaccination records and service information
process payments and assist with retail purchases
explain services, packages, policies and products
coordinate with daycare attendants and groomers regarding client requests
provide clients with updates regarding their dogs when appropriate
maintain an organized, clean and welcoming reception and retail area




assist with inventory and retail displays
handle client concerns professionally and escalate issues to management when necessary
support daily openings and closing procedures

Requirements
Solid organizational skills and attention to detail
Robust computer skills including data entry, proofreading, and document management
Previous office experience in a customer service or front desk role preferred but not necessary
Comfortable handling dogs when necessary
Excellent communication skills with a friendly demeanor and skilled appearance
Demonstrated ability to multitask effectively in a fast-paced environment
Reliable and punctual

Pay: $18.00-$22.00 per hour

Expected hours: 16.0 – 40.0 per week

Perks
Casual dress
Flexible schedule

Work Location: In person

📌 Front Desk Receptionist Toronto
🏢 Maison de Paw
📍 Toronto