Provide strategic leadership, supervision, and operational oversight of the Student Success Facilitator teamRecruit, interview, onboard, orient, train, and support new Student Success FacilitatorsCoordinate employee offboarding processesConduct meetings and performance discussionsDevelop staff schedules and workload assignmentsSupport professional development planning and identify training opportunitiesFoster a positive, culturally protected, inclusive, and collaborative team environmentMonitor team performance and service standards and implement quality improvement initiativesOversee learner support services and ensure consistencyDevelop, implement, review, and improve operational procedures, workflows, and service delivery modelsCoordinate coverage during staff absencesProvide guidance and consultation to Student Success Facilitators with support from the Director, Learner Success and Service DeliverySupport resolution of sensitive learner concerns using trauma-informed, culturally responsive, and learner-centred practicesMonitor learner engagement, retention, and wellness indicatorsCollaborate with FNTI staff and community partners to coordinate learner supportOversee planning and implementation of learner engagement initiatives and eventsParticipate in departmental planningAnalyze learner success data, identify trends, and implement initiatives to improve learner satisfactionPrepare reports, presentations, and recommendations for leadershipContribute to budget planning and departmental operationsRequirementsBachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related fieldA combination of education, training, and significant related experience may be considered equivalentMinimum five years of progressive responsible experience supporting learners,



preferably within an Indigenous post-secondary environmentKnowledge of trauma-informed, culturally responsive, and learner-centred practicesExperience leading and developing high-performing teamsExperience developing and implementing operational procedures, service standards, and continuous improvement initiativesExperience managing complex learner situations and coordinating multi-disciplinary supportsStrong conflict resolution, coaching, facilitation, and interpersonal communication skillsAbility to analyze data and prepare operational reportsExperience exercising sound judgment in complex learner situationsProficiency with learner information systems, Microsoft Office Suite, and virtual learning platformsConsiderable lived, practical, and relevant working experience of Indigenous issuesWilling and able to travel occasionally and work overtime as requiredSatisfactory Criminal Record CheckValid Ontario driver's licenceMust be legally entitled to work in Ontario, CanadaCore CompetenciesDemonstrates expertise in leading and developing high-performing teams while implementing trauma-informed, culturally responsive, and learner-centered practices. Proficient in analyzing learner success data and preparing operational reports to enhance service delivery and support learner engagement.Highest-signal resume keywordsTeam LeadershipTrauma-Informed PracticesOperational Procedure DevelopmentData AnalysisConflict ResolutionHard SkillsData AnalysisOperational Procedure DevelopmentService Standards ImplementationLearner Support CoordinationPerformance MonitoringSoft SkillsInterpersonal CommunicationCoachingFacilitationConflict ResolutionTeam CollaborationCertifications & QualificationsSatisfactory Criminal Record CheckValid Ontario Driver's LicenceIndustry KeywordsIndigenous IssuesCulturally Responsive PracticesLearner EngagementProfessional DevelopmentCommunity DevelopmentTools & TechnologiesLearner Information SystemsMicrosoft Office SuiteVirtual Learning Platforms#J-18808-Ljbffr

📌 Fnti Student Success Facilitator Leadership Role (Winnipeg)
🏢 First Nations Technical Institute
📍 Winnipeg