Fortinet is looking for a Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Responsibilities Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox Collection,



analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case Qualifications 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Deep working knowledge of operating systems – Windows, OSX, Linux Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging Strong troubleshooting and problem‑solving skills Solid communication skills, both written and verbal. Benefits Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises 100% company paid medical, dental, and vision coverage, including a Health Spending

📌 Senior Technical Support Engineer (Ottawa)
🏢 Fortinet
📍 Ottawa