The Floor Supervisor plays a vital role in the day-to-day operations of our retail food co-operative, providing day-to-day direction, guidance and support to Department Managers, Retail Associates, Cashiers, and other floor-level team members during their shift.

Working closely with the Store Manager, the Floor Supervisor ensures a smooth, welcoming, and efficient shopping experience for members and customers alike. This position provides frontline leadership, supports staff, maintains store standards, and upholds the co-operative's values of community, sustainability, and member service.

KEY RESPONSIBILITIES

Shift Leadership & Operations

- Open and/or close the store in accordance with established procedures
- Supervise floor staff, ensuring tasks are completed on time and to standard of the franchise program and to members satisfaction
- Fill in for department managers when they are not on shift or supplement when departments require additional support, with Deli/HMR being high priority
- Serve as the first point of contact for staff questions, escalating to management when necessary
- Monitor customer flow while maintaining staffing coverage accordingly
- Maintain a safe, clean, and organized store environment at all times

Customer & Member Service

- Model exceptional customer service and co-op values on the sales floor
- Handle customer inquiries, complaints, and feedback in a professional and solutions-oriented manner
- Support member engagement initiatives and ensure members feel welcomed and valued
- Assist with member-owner questions related to purchases, policies, and equity
- Responsible for member marketing for the cooperative through social media and other approved sources, including creation and maintenance of a marketing plan and social media schedule
- Ensure shelves are always stocked and retail floor is clean and “ready for business”




- Monitor inventory and stocking levels and address any issues related to under/over ordering or supplier fulfillment
- Monitor product freshness, managing expired or damaged goods, and communicate restocking needs
- Assist with receiving deliveries, verifying orders, and stocking product in accordance with franchise standards
- Utilize and maintain consistent usage of retail practices and inventory management systems/ processes.
- Support signage accuracy and promotional display setups
- Support profitability standards with the food division
- Ensure Food Safety is being maintained at a high level for an impeccable member experience

Staff Support & Communication

- Provide on-the-job guidance and coaching to team members when required
- Communicate shift priorities, updates, and concerns to incoming supervisors or management
- Participate in staff meetings and contribute to a positive team culture
- Assist in onboarding and training new employees as directed

QUALIFICATIONS

Required

- Minimum 2 years of retail or food service experience
- Strong interpersonal and communication skills
- Ability to remain calm and decisive under pressure
- Demonstrated reliability, punctuality, and professional conduct
- Ability to lift 50lbs
- Demonstrated proficiency with technology, including the ability to effectively use a variety of software applications, learn new systems quickly, and leverage digital tools to support efficient business operations.
- Availability to work a versatile schedule including evenings, weekends, and holidays

Preferred

- Previous supervisory or team lead experience
- Experience in a co-operative, or community-based retail environment
- Food safety certification (e.g., Food Handler's Certificate)
- Experience with food preparation, including hot meals
- Basic knowledge of inventory management or point-of-sale systems
- Working knowledge or experience with marketing principles and social media management
- Familiarity with co-operative principles and values

CORE COMPETENCIES

Leadership & Team Support

- Attention to Detail & Organizational Skills

📌 Floor Supervisor (Port Hood)
🏢 Port Hood Cooperative
📍 Port Hood