Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our creative AI platform. In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside.
You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements. Key Responsibilities:
Develop and execute strategies for enterprise customer success
Lead impactful business conversations and reviews
Identify prospects for client renewal and expansion
Collaborate with Product and Marketing teams effectively
Address customer inquiries and ensure seamless onboarding Requirements:
Over 5 years in customer success within SaaS
Experience in a rapid-paced startup culture
Excellent problem-solving and analytical skills
Strong written and verbal English communication
Ability to manage multiple tasks and deadlines Join Riverside’s team to drive customer success and innovation in content creation.