Maplesoft Group is looking for a Customer Success Specialist for a bilingual role in Montreal, QC. This hybrid position will support benefits participants through excellent service in both French and English. In this role, you will engage with active and retired participants, providing them with required information and guiding them through their inquiries.

Solid communication skills in both languages are essential as is the ability to resolve issues collaboratively with internal teams. Adaptability to a energetic customer-focused environment is key for success. Key Responsibilities:
Provide courteous support through various communication methods
Assist participants in navigating their benefits inquiries
Elevate complex issues needing further research
Facilitate communication between participants and internal resources
Participate in ongoing training and team initiatives Requirements:
At least 1 year of customer service experience
Bilingual in French and English
Proficient in Microsoft Windows and keyboarding skills
Strong problem-solving capabilities
Ability to manage high-volume interactions Support perks through high-quality service at Maplesoft Group in Montreal.

📌 Customer Success Specialist Bilingual Montreal (Canada)
🏢 Maplesoft Group, an SEB
📍 Canada