Join Sundays as a Customer Care Lead and help shape exceptional customer experiences in Vancouver. Ensure your team exceeds service expectations through effective communication and problem-solving. As the Customer Care Lead, you will oversee a talented team committed to enhancing customer interactions.

Your role is vital in managing daily operations, resolving customer inquiries across various channels, and supporting associates in delivering outstanding service. You will be responsible for training and resource management, enabling all team members to thrive. Key Responsibilities:
Provide service excellence through various communication methods
Supervise order management and customer updates
Drive sales transactions and logistics solutions
Manage escalations and customer feedback
Ensure product knowledge training is current and applicable Requirements:
Proven experience in customer service management
Ability to handle order-related escalations
Exceptional organizational and communication skills
Robust focus on team collaboration
Passion for customer care in retail settings Become a pivotal part of Sundays’ mission to deliver top-tier customer experiences in a structured setting.

📌 Customer Care Lead At Sundays Vancouver
🏢 Sundays
📍 Vancouver