Take charge as a Team Leader in the Experience Center at Foresters Financial, focusing on team performance and high-quality customer service. Coach and develop your team to meet operational standards. This leadership position will empower you to shape the day-to-day operations of assigned Contact Center Representatives.

Your responsibilities include guiding team performance, facilitating coaching sessions, and collaborating with internal teams to ensure quality service delivery. Foster a positive setting and support team culture while managing escalations and operational challenges. Key Responsibilities:
Lead the development and coaching of Contact Center staff
Oversee day-to-day team performance and service quality




Participate in recruitment and onboarding of recent employees
Review team metrics and implement improvements
Resolve escalated customer issues efficiently Requirements:
At least five years in contact center leadership
Proven ability to motivate and develop teams
Solid analytical skills for operational improvement
Familiarity with contact center technology and processes
Capability to handle sensitive situations with accountability Drive customer service excellence and operational effectiveness in this impactful leadership role.

📌 Contact Center Team Leader Role Toronto
🏢 Foresters Financial
📍 Toronto