Join Ada as an AI Customer Solutions Consultant and transform customer service. You will play a critical role in ensuring SMB and MME clients achieve their goals with our creative platform. As a key player in customer success, you’ll resolve inquiries through AI expertise, enabling optimal value realization from Ada's services.

Your initiative in designing engagement strategies will drive revenue and ensure client satisfaction. This position is pivotal in aiding clients to leverage Ada’s groundbreaking technology. Key Responsibilities:
Manage customer success inquiries and support tickets
Design human-touch and automated interaction strategies
Identify at-risk customers and suggest improvements
Collaborate to share insights and resources
Facilitate engaging customer meetings and support sessions Requirements:
2+ years of customer success experience
Familiarity with APIs and SaaS platforms
Outstanding communication skills for diverse audiences
Relationship management skills with senior stakeholders
Resourcefulness in navigating ambiguity and data insights Help Ada elevate customer experiences through intelligent solutions and proactive engagement.

📌 Ai Customer Solutions Consultant Role Toronto
🏢 Ada18
📍 Toronto