Elevate the customer experience as a Team Lead at the Commission for Complaints for Telecom-television Services (CCTS). This full time role centers on leadership and performance management in a dynamic service workplace. In the Team Lead role, you will oversee a team of Customer Service Representatives, focusing on performance monitoring, coaching, and escalation resolution.

Your contributions are crucial for maintaining service standards and supporting your team’s growth. With a commitment to fairness and accountability, you will work within a thriving contact center culture. Key Responsibilities:
Guide the CSR team to meet performance goals
Conduct regular performance evaluations and check-ins
Lead the training of new representatives
Respond to escalations from customers
Identify complaint trends and report findings Requirements:
4+ years of supervisory or management experience
Customer service expertise, preferably in call centers
Fluency in English and French, excellent communicator
Knowledge of MS365 applications
Robust commitment to customer service excellence Drive impact and lead a motivated team at CCTS.

📌 Ccts Team Lead, Customer Service Position Ottawa (Canada)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Canada