Elevate client engagement as the Client Relations Manager at Newrest. Focused on managing customer accounts, this role emphasizes strategic oversight and ensuring top-tier service expectations. As a key player at Newrest, you will handle the implementation of commercial strategies while providing unparalleled customer service. This includes utilizing IT systems for operational data and addressing client needs throughout contract lifecycles.
Your role will involve preparing documents, consolidating performance metrics, and maintaining effective communication with operational teams and customers alike. Key Responsibilities:
Develop and implement business strategies for customer success
Oversee customer account management and communications
Create and maintain all contract execution documents
Manage customer complaints and provide prompt feedback
Collaborate with various departments to meet customer needs Requirements:
Bachelor’s degree in Business or Management
At least 2 years in customer service or commercial roles
Fluent in English and French
Solid organizational and detail-oriented mindset
Proficiency in Office Suite applications Leverage your customer service acumen at Newrest to deliver exceptional results.