Elevate customer service performance as a Customer Experience Lead at Scotiabank in Sherbrooke, QC. Engage with customers while leading a team of associates to achieve service excellence. In this role, you will oversee the customer experience strategy and lead a dedicated team at Scotiabank.
A commitment to building customer relationships and resolving issues efficiently is essential as you implement innovative solutions for branch success. Together with your team, you will enhance the banking experience for all customers. Key Responsibilities:
Directly manage Customer Experience Associates’ performance
Foster customer loyalty through robust service delivery
Serve as Officer in Charge for urgent situations
Identify and act on prospects to improve customer engagement
Support the implementation of current operational policies Requirements:
Excellent leadership skills and team management experience
Flexible scheduling availability
Relevant experience in the banking sector
Strong technical skills, comfortable with digital services
Bilingual proficiency in English and French is necessary Lead and inspire your team to provide unparalleled customer service at Scotiabank!