Join Assent as a Senior Customer Success Manager, where you will play a pivotal role in delivering services to our diverse clientele in a agile hybrid workplace. Your focus will be on managing complex projects, ensuring client satisfaction, and preserving long-term relationships.

This role requires an experienced individual skilled in engaging with senior stakeholders and defining compliance programs tailored to customer needs. You will lead high-level planning sessions and take an active approach to support clients in achieving their goals. Collaborating with cross-functional teams, your recommendations will drive improvements in our offerings and processes.

Key Responsibilities:



• Cultivate trusted advisor relationships with clients • Oversee and improve customer performance metrics • Lead Executive Business Reviews for strategic planning • Manage project implementations and quality checks • Support Associate CSMs with best practices

Requirements: • Minimum 6 years in customer success or project management • Excellent oral and written communication skills • Familiarity with technology and SaaS sectors preferable • Robust data analysis capabilities with Excel • Relevant academic background or equivalent experience

Harness your talents to provide strategic insights and exceptional service for Assent customers. #J-18808-Ljbffr

📌 Senior Customer Success Role At Assent Montreal
🏢 Assent
📍 Montreal