Lead the guest experience at The Westin Toronto Airport as a Guest Service Manager. Drive service standards, manage front desk operations, and enhance guest satisfaction in a renowned hospitality setting.

As a Guest Service Manager, you will help oversee the essential functions of front desk operations and ensure a welcoming environment for all guests. This role demands a remarkable service mindset, effective communication skills, and the ability to train and manage staff efficiently. You will play a key role in creating a cohesive team atmosphere while addressing guest needs and maximizing hotel performance.

Key Responsibilities:



• Direct daily front desk operations and staff training • Schedule work based on labor costs and occupancy forecasts • Process guest transactions following hotel protocols • Assist guests and manage service requests promptly • Promote and inform guests of hotel amenities and services

Requirements: • High school diploma or equivalent with supervisory experience • Fluent in English; knowledge of other languages is beneficial • Ability to stand and lift heavy items as needed • Solid mathematical and problem-solving skills • Willingness to work flexible hours including nights and weekends

Join The Westin Toronto Airport to enhance the guest experience with your service expertise and management skills.

📌 Guest Service Manager Position in Toronto (Winnipeg)
🏢 Marriott International
📍 Winnipeg