Language: Strong written and spoken English communication skills

Duration: 2-3 month temporary contract

Compensation: $25-$30 per hour, T4

Background Check Requirement: Enhanced security screening required

About the Opportunity

This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. You'll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person.

Working closely with end users, business stakeholders and IT colleagues, you'll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests.

What's In It for You

You'll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact.

Your Responsibilities

- You'll respond to help desk requests by phone, email and in person,



providing initial troubleshooting and escalating issues when required.
- You'll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals.
- You'll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications.
- You'll provide desktop hardware and application support while keeping users informed of outages or service disruptions.
- You'll support security administration, including user permissions, account access and resource maintenance.
- You'll maintain hardware and software inventories and assist with IT asset disposal.

Skills and Qualifications

- 1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion.
- Minimum 1 year of experience working in a Help Desk environment.
- Experience providing customer support in an IT workplace and helping end users understand hardware and software.
- Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
- Strong customer service, communication and problem-solving skills.
- Ability to work effectively on-site and successfully complete enhanced security screening.

📌 Help Desk Technician (Vancouver)
🏢 Altis
📍 Vancouver