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Position Summary

Oversees all aspects of building operations including tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development. Requires strong communication skills, leadership, delegation, organization, and prioritization in line with company objectives.

Responsibilities

Finance

- Maintain and control operational revenues and expenses.
- Ensure all collection and control procedures are followed for accounts receivable.
- Ensure monthly and other requested reporting is completed accurately and on time.

Sales and Marketing

- Oversee sales & marketing initiatives related to lease agreements and tenants.
- Assess and develop target markets.
- Provide direction for direct marketing initiatives to maximize tenant occupancy.
- Ensure the Property Marketing Plan and vision are up to date and fit with current market.
- Create and implement internal sales promotions to maximize tenant occupancy.

Human Resources

- Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.
- Ensure legislated policies are followed, including Health & Safety.

Administrative

- Maintain a detailed log for communication.
- Ensure a Complaint Log is used to properly document complaints and responses.
- Organize the office to ensure all files and information are easily found.
- Coordinate policy changes as they are released corporately.

Tenant Life

- Ensure safety, well‑being, and concerns of all tenants are met respectfully and efficiently.
- Ensure all required tenant documentation is received.

Maintenance

- Inspect properties regularly to determine required repairs, maintenance, and capital improvements.
- Monitor maintenance costs and compliance on contracts.




- Approve all maintenance and repairs with vendors and ensure the property is well maintained at all times.

Miscellaneous

- Responsible for overall aesthetic condition of the property, both interior and exterior.
- Ensure snow removal and landscaping are properly carried out.
- Ensure property departments are well organized.
- Understand legal standings in all situations.
- Ensure all information requests and documents are dealt with promptly.
- Complete any other duties assigned by a Supervisor, Director or Executive Committee member.
- Meet tight deadlines.
- Adapt to new ideas and emerging situations.
- Handle high‑stress situations.
- Creative problem solving.
- Strong understanding of the residential and condominium markets.
- Robust foundation in leasing & lease negotiations.
- Knowledgeable on the Residential Tenancy Act (RTA).

Health & Safety

- Ensure employees work in compliance with OHSA regulations and campus policies (e.g., wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts).
- Ensure Personal Protective Equipment for all subordinates is available, in good condition, and usage is recorded.
- Ensure all trainings required for each task are identified, documented, and readily available.
- Ensure WHMIS 2015 regulated supplies and SDS sheets are available.
- Ensure hazard identification, labelling, and chemical safety documents are up‑to‑date.

Qualifications

Education

- Recognized College Diploma or University Degree.

Skills & Abilities

- Strong verbal and written communication skills.
- Decision‑making ability.
- Ability to handle multiple projects at once.
- Provide leadership to staff.

Experience Required

- Minimum of 2 years industry experience or equivalent administrative experience.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Strategy/Planning and Information Technology, Higher Education

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📌 Housing & Leasing Coordinator (Ottawa)
🏢 Campus Living Centres
📍 Ottawa