Excel as an Operations Leader with IntouchCX, focusing on managing key performance areas and driving team growth. This crucial role blends strategy with hands-on operational management. IntouchCX seeks an Operations Manager capable of guiding operational activities while reinforcing strategic efficiency.

Candidates should possess over 5 years of contact center expertise, particularly in leading teams and analyzing operational performance. Your ability to engage employees and manage escalated issues will be critical for this position. Key Responsibilities:

- Ensure effective training and development of team members
- Oversee daily operations and staffing requirements
- Utilize analytics to identify production trends
- Foster team motivation through coaching initiatives
- Collaborate with internal departments for issue resolution Requirements:
- Minimum 5 years in the contact center sector
- 3 years in an Operations Management setting
- Robust communication and leadership qualities
- Proficient in spreadsheets and reporting tools
- Ability to work independently in a dynamic environment Shape operational success and employee engagement as an Operations Leader at IntouchCX.

📌 IntouchCX Operations Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg