Become an IT Services Technician at the University of Guelph, specializing in managed desktops support. This role is vital in delivering IT solutions for faculty, staff, and students. In this position, reporting to the Manager, Client Productivity, you will join the Computing and Communications Services team.

Your role will involve a mix of diagnosing issues, providing technology support, and helping to set up new equipment. Use communication channels like chat and phone to troubleshoot effectively and enhance the IT service experience. Key Responsibilities:

- Provide IT support to faculty, staff, and students
- Diagnose hardware/software issues proficiently
- Assist with the ordering of recent computers
- Contribute to IT documentation improvements
- Collaborate with team members for service excellence Requirements:
- Two-year diploma in computer systems or networking
- Minimum one year of relevant IT experience
- Experience in educational IT environments preferred
- Familiarity with endpoint tools like Intune or JAMF
- Knowledge of IT security and privacy policies a plus Bring your technical expertise and dedication to client support to shape the IT landscape at the University of Guelph.

📌 IT Services Technician Computing Guelph
🏢 Ontario University Athletics
📍 Guelph