Lead transformative AI initiatives at Genesys as the Lead AI Solutions Architect. This role prioritizes hands-on technical leadership and strategic oversight in enhancing customer experiences through AI technology. As a critical architect, you will engage with executive teams to translate complex business problems into scalable AI solutions.

Your focus will be on optimizing enterprise performance and ensuring the efficacy of AI implementations across various platforms. You will oversee the development lifecycle from architecture to production. Key Responsibilities:

- Drive technical engagement and deliver measurable AI-centric solutions
- Guide architecture and deployment strategies using Genesys Cloud
- Prioritize AI initiatives based on customer needs and business value




- Design and implement data governance frameworks for AI utilization
- Lead process redesign workshops to enhance customer service Requirements:
- Minimum 8 years of experience in AI or enterprise solutions
- Experience deploying data-driven and AI solutions
- Strong knowledge of up-to-date cloud platforms and architectures
- Familiarity with APIs and integration in complex environments
- Bachelor's degree in a relevant discipline Spearhead AI innovation in customer experience and operational efficiency at Genesys.

📌 Lead AI Solutions Architect at Genesys (Canada)
🏢 Genesys
📍 Canada