Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech setting. The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams.

This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships. Key Responsibilities:

- Direct the merchant application and onboarding journey effectively
- Ensure timely activation through coordinated implementation plans
- Monitor exit indicators and usage trends among merchants




- Facilitate educational and growth opportunities for merchants
- Analyze operational metrics for improvement initiatives Requirements:
- Over 8 years of relevant experience in fintech or payment operations
- Proven track record in managing merchant activations
- Strong analytical skills and ability to validate processes
- Excellent communication and collaboration abilities
- Experience in high-growth environments preferred Lead merchant operations and foster customer growth at OTT Pay Inc. while championing operational excellence.

📌 OTT Pay Merchant Operations Leadership Role (Toronto)
🏢 Socket.dev
📍 Toronto