Elevate your IT career with Giant Tiger as a Bilingual Technical Support Specialist in Ottawa. This role supports Tier 2 operations while enabling a flexible work environment. As part of Giant Tiger’s team, you'll focus on resolving urgent technical issues and managing support tickets.
Candidates should possess a minimum of three years of Tier 2 support experience and be fluent in both English and French. Strong customer service and troubleshooting skills are a must to navigate this agile role effectively. Key Responsibilities:
- Manage Tier 2 tickets and technical projects from start to finish
- Resolve unfamiliar technical issues through careful investigation
- Support various corporate and store technologies
- Conduct onsite visits for hands-on technical assistance
- Maintain documentation for knowledge sharing within the team Requirements:
- Degree in Computer Systems Technology or related field
- Bilingual (English/French) communication skills required
- Minimum of 3 years in IT support role
- A+ Certification required
- Proven ability to handle multiple tasks efficiently Become an integral part of Giant Tiger’s support team and drive positive change in technical service delivery.