Paperwork Collections Assistant Reports To Manager AR Analyst Location Monterrey MX Environment Hybrid Work Schedule This position is full time and hybrid Monday through Friday from 700 AM to 400 PM with an hour break but flexibility is available based on coverage Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As a Paperwork Collections Assistant working within Redwood Multimodal one of our entities you will work closely with internal teams Redwood carrier partners and vendors to ensure proper documentation is collected for proper invoice processing How You Make a Difference Everyday Learn the terminology and functions of Redwoods LoadRunner softwareAssist with the retrieval of missing paperwork to facilitate Redwoods billing processCommunicate with Redwoods carrier partners daily to help identify shipments with missing paperwork and attempt to collect the required documentsAnalyze daily reports and system dashboards to develop a strategic and efficient approach towards retrieving paperwork for unbilled loadsEnsure proper documents are uploaded categorically by utilizing 3rd party applications by Redwoods paperwork processing partnerEscalate difficult retrievals to carrier andor customer leadership as neededReport discrepancies or inconsistencies to supervisor customer or carrier rep as neededYouve Got This Competitive bold resilient and resourceful mindsetAbility to work independently and remain productiveThrives in fast paced environmentExcellent communication networking negotiation and problem solving skillsBi lingual in EnglishSpanish; proficient level for verbal and written communicationWhat We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you Major Medical30 days Aguinaldo Christmas bonus or prorated percentage your first yearVacation time starting at 12 days Additional days will increase per Mexican LawPremium Vacation 50 vacation days Prima vacacionalYou will also receive advantages like Saving Plan Fondo de Ahorro and Grocery Card Vales De Despensa 6 or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of 800 pesos per month minus applicable taxes Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals actual or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law