Become a Senior Technical Support Specialist with Fortinet in Burnaby, BC, providing expert-level support for Forti Analyzer and Forti Manager solutions. Help enhance customer satisfaction through effective troubleshooting and problem resolution.

Fortinet is looking for a seasoned technical support specialist to join its energetic team. With a focus on customer relations and technical service, you'll be responsible for managing support cases and collaborating with internal teams. This role offers an chance to deepen your understanding of network security while helping customers improve their product implementations.

Key Responsibilities:
Deliver direct support through multiple channels
Troubleshoot and recommend actions for product issues




Document and communicate findings effectively
Assist in reproducing lab environments for debugging
Ensure case management follows through to closure

Requirements:
Over 4 years in a technical support role
Solid grasp of TCP/IP and related technologies
Experience with firewalls and VPN security products
Exceptional analytical and troubleshooting skills
Relevant degree or equivalent experience

Utilize your expertise to drive innovation and customer success at Fortinet in Burnaby.
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📌 Senior Technical Support Specialist At Fortinet Burnaby (Canada)
🏢 Fortinet
📍 Canada