Who We Are
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What you’ll do

Own high-intent inbound demand and convert interest into qualified pipeline for the Canadian sales team

Create opportunity through disciplined, creative outbound across calls, email, social, and product-led signals

Break into high-value medical practices, health systems, and executive stakeholders who have never heard of Heidi

Research target accounts deeply to understand workflows, incentives, and hidden pain points

Run live conversations and product demos with clinicians, practice managers, and operators, earning trust quickly and setting a high bar for how Heidi shows up

Deconstruct how medical practices actually operate, identify pain points, and diagnose where Heidi creates real value

Qualify and route opportunities with speed and precision across Sales, Customer Success, Support, and Partnerships





Build deep product mastery so you can answer questions in the moment, not defer or deflect

Maintain clean notes, clear context, and strong handoffs so nothing is lost downstream

Continuously improve how we qualify, message, and respond to inbound demand as volume and complexity increase

What we’re looking for

Priority one is a hard worker. Someone who shows up early, stays late when needed, and takes pride in outworking the market

Impeccably sharp, humble, and comfortable operating at speed without excessive process or oversight

Relentlessly curious. You want to understand how things really work, not just follow a checklist

Motivated by ownership, growth, and uncapped upside

Energized by responsibility rather than structure

Clear communicator who can think on their feet and hold their own in real conversations

Comfortable with ambiguity and excited by building something, not inheriting something

Sales experience is preferred, of any kind. We care less about where you sold and more about what selling taught you

Other things to know

This is an in-person role based out of our Current York office

Experience in healthcare or SaaS is helpful but not required

Attitude, work ethic,



and learning velocity matter more than years on a resume

No corporate bloat. No hand-holding. Just results, accountability, and real opportunity to grow

The way we work
1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us?

In office to collaborate with like-minded professionals

Healthcare, Dental, Vision benefit options

401k with 3% match

Personal development budget of $500 per annum

Become an owner, with shares (equity) in the company, if Heidi wins, we all win

The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups

The opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.

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📌 Sales Development Representative - Bilingual (French/English) (Ontario)
🏢 Socket.dev
📍 Ontario