DefineanddrivetheUXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives.WorkcloselywithUIDesigners,ProductManagers,DevelopersandCXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience.

ACCOUNTABILITIES&EXPECTEDOUTCOMES;
ACCOUNTABILITIES

UXStrategy&Vision-defineandevolvetheUXstrategyforthesoftwareproduct;,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion.

Product-LevelDiscovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;

FoundationalUXassets-developandmaintainfoundationalUXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsandUXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.

Cross-FunctionalProductPartnership-workcloselywithProductManagers,BusinessAnalysts,EngineeringandUIDesignerstotranslatestrategicUXthinkingintoproductroadmaps,requirementsandsolutions.

UI&DesignSystemCollaboration-partnercloselywithUIDesignerstoensureproductexperiencesaligntotheIMDEXDesignSystemandSharedUI;,providingUXdirectionandcritiqueatastrategiclevelratherthanowningday-to-dayUIproduction.

ConnectedCustomerExperience-workwithCXDesignersandotherCXstakeholderstoensureproduct-levelUXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacrossIMDEX.

TeamGrowth&Mentoring-mentorandsupportUX;/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityoftheUXpracticeatIMDEX.

EXPECTEDOUTCOMES

ActastheUXleadforthesoftwareproduct(s),ensuringUXthinkingisembeddedearlyinproductplanningandroadmapdecisions.

Confidentlypresentresearchfindings,UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.

Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam.

Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.

PartnerwithProductManagersandBusinessAnalyststotranslateUXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.

WorkwithUIDesignerstoguidehowUXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualorUIproductionwork.

ChampionalignmenttotheIMDEXDesignSystemandSharedUIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.

CollaboratewithCXDesignersandotherCXstakeholderstoensureproduct-levelUXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.

Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making.

MentorandsupportUX/UIDesigners,helpingbuildUXcapabilityandmaturityacrossthegrowingteamatIMDEX.

ContributepositivelytotheteamandassistinembeddingandimprovingUXteamprocesses.

LEADERSHIPANDPEOPLE

Regularlychallengespeersorsuperiorswhenthesituationarises.Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions.





Deliversonpromises.Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.

Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.

Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.

Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.

Seeksandprovidesregularfeedbacktolearnandgrow.

SpeakUpwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors.

Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.

Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.

Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime.

Treatseveryworkcolleague,customer,andsupplierwithrespect.

Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.

Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeepIMDEXmovingforwardatpace.Investstimegettingtoknowallstaffthatimpacttheirdecisions.

HEALTH,SAFETYANDENVIRONMENT

TakereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsandImdexQHSEmanagementsystempoliciesandprocedures;

Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and

Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.

ReportHazardsandincidentsinlinewithcompanypolicies.

ActivelyparticipateinSafetymeetings.

RaiseQualityAlertsinlinewithcompanypolicies.

RISKANDCOMPLIANCE

Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork.

Appliesriskmanagementandregulatorycomplianceprocessestoownscopeofwork.

Leadsbyexampletopromotepositiveriskandcompliancebehaviorswithinownscopeofwork.

ComplieswithIMDEXriskandcompliancepolicies,locallawsandotherrelevantstandardswithinownscopeofwork.

Reportspotentialnon-complianceormisconductthroughappropriatechannels.

ChallengesbehaviorsthatdonotalignwiththeIMDEXCodeofConduct

QUALIFICATIONS,SKILLS&EXPERIENCE;
Essential

6+years'experienceinUX,ProductDesignorarelateddiscipline,withastrongtrackrecordofshapingUXstrategyataproductlevelwithinanagileenterprise,SaaSorB2Bsoftwareenvironment.

DemonstratedexperiencedevelopingfoundationalUXassets-personas,journeys,mentalmodels-thatinformproductdirection.

Experienceconductingandleadinguserresearchandusabilitytestingtobuildanevidencebaseforstrategicproductdecisions.





Strongunderstandingofinteractiondesignandinformationarchitectureprinciples,withtheabilitytoguideandcritiqueUIdesignwithoutbeingtheprimaryhands-onUIproducer.

ExperienceworkingcloselywithUIDesigners,ProductManagers,BusinessAnalystsandEngineeringteamstoalignUXstrategywithdelivery.

Excellentcommunication,storytellingandstakeholderengagementskills,withtheabilitytoinfluenceproductandbusinessdecisionsatalllevelsoftheorganization.

EnergyandenthusiasmwiththeabilitytochampionUXstrategyandacustomer-centeredmindsetacrossIMDEX.

Abilitytoplan,prioritiesandorganizeeffectivelyacrossmultipleproductsandinitiatives.

Acollaborativenaturewithgreatcommunicationskills,sincerityandasenseofhumorinthefaceofambiguousstrategicchallenges.

Confidenceandprideinyourwork,skills,experienceandexpertise.

DemonstratesbehaviorsalignedwithIMDEXvalues.

Desirable

ExperienceworkingwithAItoolsaspartofUXanddesignworkflows,preferablyCursor,ChatGPT,Claudeorother.

ExperienceworkingaspartofaScrumagileDevelopmentTeam.

Willingnesstomentorteammembersinareasofspecialty.

ExperienceworkingalongsideadedicatedCustomerExperience(CX)function.

IMDEXVALUESANDASSOCIATEDCOREBEHAVIOURS
GLOBALGAMECHANGERS
OurrichglobalexperienceanddiversethinkingdrivesalldevelopmentwithinIMDEX.Itenablesustoresolveuniqueproblemsforkglobalcustomersreducingenvironmentalandsocialimpactstoshapeabetterglobalindustry.

Wereducetheenvironmentalimpactofouractivitiestoshapeabetterglobalindustry.

Weembraceflexiblethinkingforthebenefitofourpeople,customers,andthesocietiesinwhichweoperate.

Weserveourcustomersgloballybyleveragingourdiverseteamsandenablinginclusivedecisionmaking.

Weconnectourexpertisetocustomerstoaddvalue.

FOREVERCURIOUS
Webelieveinshapingthefutureofminingthroughtherelentlesspursuitoftechnologiesandservicesthatquestionthestatusquo,addressourcustomerschallengesandsetnewbenchmarksforwhatcanbeachievedinourindustry.

Welistentoourpeopleandcustomerstodrivenewtechnologies&approaches.;

Westepupandchallengethestatusquo.

Wegiveourpeoplethespacetobecuriousandcreate.

Weareinformedbyindustrytrendstobeopentonewideas.

GOBEYOND
WearepassionateaboutcreatingpositivecustomerexperiencesthatdeliversuccessfuloutcomesforourcustomersnowandintothefutureWeachievethisbyworkinginpartnershipwithourcustomersactivelylisteningtotheirneedsanddeliveringgenuinevaluethroughefficientsolutions.

Wecreategreatcustomerexperiencesateverytouchpoint.

Weplaceourcustomersneedsfirstandforemost,deliveringonourpromises.

Weencouragecustomerownershipandinvolvement.

Wecreatevalueforourcustomersthroughcollaborationandinnovation.

TOGETHERWETHRIVE
WeareaglobalteamofdiverseandtalentedpeoplewhoempowereachothertobeourbestselvesWeharnessourstrengthsbycombiningourknowledgeacrossboundariesinapositiveandaccountableworkplace.

Weholdeachotheraccountableandtakeownershipforouractions.

Weadvocateforthesafetyandwellbeingofourpeopleineverythingwedo.

Werecognizeandacknowledgeeachother’ssuccesses.

Webackeachotherasaunitedteam,bysharinglearnings&expertisebetweendepartments;&acrossborders.;

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📌 Senior UX Designer (Alberta)
🏢 Kruxanalytics
📍 Alberta