Shape the future of merchant operations at OTT Pay Inc. as a strategic Director in Customer Growth. Focus on onboarding, activation, and retention within a thriving fintech workplace.

The Director will lead efforts to transform merchant applications into activated customers while providing direction to sales and support teams. This role centers on ensuring a smooth operational experience that includes managing customer journeys across all touchpoints, enhancing product usage, and fostering long-term relationships.

Key Responsibilities:
• Direct the merchant application and onboarding journey effectively
• Ensure timely activation through coordinated implementation plans
• Monitor exit indicators and usage trends among merchants




• Facilitate educational and growth opportunities for merchants
• Analyze operational metrics for improvement initiatives

Requirements:
• Over 8 years of relevant experience in fintech or payment operations
• Proven track record in managing merchant activations
• Strong analytical skills and ability to validate processes
• Excellent communication and collaboration abilities
• Experience in high-growth environments preferred

Lead merchant operations and foster customer growth at OTT Pay Inc. while championing operational excellence.
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📌 OTT Pay Merchant Operations Leadership Role (Ontario)
🏢 Socket.dev
📍 Ontario