Benefits: Supportive and collaborative work environment
Holidays
Competitive salary
Dental insurance
Health insurance
Paid time off
General Manager - Tile, Grout & Restoration Lead a growing specialty service business where your industry experience makes a difference.
If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands-on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company.
At Sir Grout, we specialize in restoring tile, grout, and stone surfaces, helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement.
We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation.
This is more than a desk job. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business.
Why Your Industry Experience Matters If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces.
The Opportunity As General Manager, you'll be responsible for the overall performance of the operation.
You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow.
You’ll have the opportunity to build systems, develop people, improve processes, and directly influence the success of the company.
What You'll Be Responsible For Lead Daily Operations Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standards
Coordinate technicians, schedules, equipment, materials, and resources
Identify operational bottlenecks and develop solutions
Establish and maintain effective processes and procedures
Ensure customers receive a consistent, professional experience




Lead & Develop the Team Manage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team members
Set clear expectations and hold the team accountable
Train and develop employees to improve skills, productivity, and quality
Build a positive, professional, performance-oriented culture
Recruit and help develop talented team members as the company grows
Drive Growth Help develop and execute strategies to increase revenue and profitability
Identify opportunities to expand services and market reach
Improve customer retention, referrals, and repeat business
Monitor sales and operational performance
Look for ways to increase efficiency without sacrificing quality
Own the Customer Experience Build strong relationships with customers
Help resolve customer concerns professionally and effectively
Ensure work meets or exceeds customer expectations
Establish a culture where quality and customer service are priorities
Manage Financial Performance Monitor revenue, expenses, labor, materials, and other operating costs
Assist with budgeting and forecasting
Track key performance indicators
Identify opportunities to improve margins and profitability
Make informed operational decisions based on business performance
Maintain Quality & Safety Ensure technicians follow established processes and quality standards
Maintain safe working practices
Ensure equipment and materials are properly maintained and used
Promote a culture of accountability and professionalism
We're Looking For We're particularly interested in candidates with experience in:
Tile & grout restoration
Tile installation
Flooring
Professional cleaning
Residential or commercial cleaning
Water, fire, or property restoration
Surface restoration
Remodeling or construction
Other specialty home-service businesses




You don't necessarily need to have held the title of General Manager before.
Our Ideal General Manager We're looking for someone who has demonstrated that they can lead people, manage operations, solve problems, and take responsibility for results.
You May Be a Great Fit If You… Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industry
Have experience managing employees, crews, or field technicians
Understand the challenges of running a field-service operation
Are comfortable working with both customers and employees
Know how to balance quality, productivity, and profitability
Are organized and capable of managing multiple priorities
Are comfortable looking at numbers and using them to make business decisions
Take ownership rather than waiting for someone else to solve a problem
Are a strong communicator and natural leader
Enjoy developing people and helping them succeed
Have an entrepreneurial mindset and want to help grow a business
Our Ideal General Manager (continued) This Is a Hands-On Leadership Role
We're not looking for someone who simply wants to sit behind a desk and manage reports.
Our ideal General Manager understands what happens in the field and is willing to get involved when needed.
You'll spend time with technicians, customers, and the team while also managing the bigger picture - operations, people, sales, quality, and profitability.
Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team.
Why Join Sir Grout? At Sir Grout, you're joining a specialty restoration business with a proven service model and an opportunity to grow.
You'll have the opportunity to:
Take your industry experience into a leadership position
Lead and develop a growing team
Build more efficient systems and processes
Make a measurable impact on the business
Help expand a specialized service operation
Develop your career beyond the field
Be part of a company focused on quality workmanship and exceptional customer service

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📌 General Manager (British Columbia)
🏢 Sir Grout
📍 British Columbia