Tipalti invites applications for the Manager of Strategic Customer Implementations. This hybrid role focuses on leading a team to enhance the onboarding experience for significant clients and drive operational excellence.

As the Manager, you will be responsible for portfolio management and the performance of your onboarding team. Your leadership will establish clear expectations, drive system improvements, and enable impactful AI integrations. You will collaborate extensively with cross-functional teams to tackle delivery challenges effectively.

Key Responsibilities:
• Guide a team of Onboarding Managers through complex client projects
• Establish scalable processes and risk mitigation strategies
• Monitor delivery performance and capacity management




• Participate in cross-functional problem-solving initiatives
• Embed AI capabilities into onboarding practices

Requirements:
• 7+ years in a Customer Delivery or onboarding leadership role
• Robust experience in fintech or SaaS environments
• Excellent operational and analytical skills
• Effective at managing team performance and development
• Proficiency in project management platforms

Elevate Tipalti’s customer experience by leading a dedicated onboarding team focused on excellence and strategic improvements.
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📌 Manager, Strategic Customer Implementations at Tipalti (British Columbia)
🏢 Tipalti
📍 British Columbia