Role: IVR Developer – Contact Centre
Employment: Full Time
Location: Toronto, ON
Work Arrangement: Hybrid – 4 Days/Week
Job Description We are seeking a Full Time IVR Developer – Contact Centre with extensive contact centre technology experience and strong hands-on expertise in Amazon Connect, IVR, telephony, CTI, routing, and contact centre infrastructure. The ideal candidate will support the design, development, integration, deployment, and modernization of enterprise contact centre environments
Key Responsibilities Design, develop, and support IVR and contact centre solutions
Work with Amazon Connect Contact Centre technology
Design and implement contact centre infrastructure and integrations
Support telephony, call recording, call routing, reporting, IVR, CTI, IPT, and WFM technologies
Plan and execute large contact centre infrastructure deployments and upgrades




Troubleshoot complex contact centre and telephony issues
Collaborate with network, infrastructure, application, and business teams
Support enterprise-scale contact centre architecture and integration initiatives
Required Skills 10+ years of contact centre domain experience
5+ years of Amazon Connect experience
3+ years of planning and developing large contact centre infrastructure
Solid experience with IVR, CTI, telephony, call routing, and call recording
Experience with contact centre design, integration, deployment, and upgrades
Broad networking knowledge including Routing, Switching, VoIP, MPLS, and SIP
Robust troubleshooting and problem-solving skills
Experience working with enterprise contact centre environments

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📌 IVR Developer – Contact Centre-6 (Ontario)
🏢 Realign
📍 Ontario