Step into a pivotal role at Moody's as a Program Manager specializing in Customer Engagement. This position prioritizes AI-enabled transformation and strategic project leadership across the Banking sector.

Moody's seeks a Program Manager to lead global programs within the Customer Engagement PMO, emphasizing operational efficiency and stakeholder collaboration. You will act as a change leader and utilize AI solutions to enhance program delivery. Your role will involve navigating complex client relationships and executing initiatives that promote business growth through innovative practices.

Key Responsibilities:
• Lead initiatives from legacy to strategic platform migrations
• Design engagement plans with clear metrics and communication




• Enhance campaign planning and reporting frameworks
• Foster cross-team coordination for timely project delivery
• Optimize PMO tools for efficient project governance

Requirements:
• Minimum 5 years in program or business operations
• Proven ability in stakeholder management and decision-making
• Knowledge of enterprise software and AI applications
• Robust background in change management strategies
• Bachelor's degree or equivalent practical experience

Elevate your leadership skills by influencing program success at Moody's.
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📌 Program Manager for Customer Engagement (Ontario)
🏢 Moody's Investors Service
📍 Ontario