Shape transformative customer experiences at BMO by spearheading client-focused strategies that enhance engagement and growth. Leverage your expertise to drive the success of customer initiatives.

As the Director of Customer Experience Strategy, you will play a pivotal role in BMO’s growth by redefining acquisition and retention efforts. This leadership position emphasizes cross-functional collaboration to deliver tailored experiences aligning with customer needs and business goals. Cultivate talent and coach teams while managing strategic initiatives across the organization.

Key Responsibilities:
• Create actionable customer segmentation and acquisition strategies
• Lead operational programs focused on quality execution
• Develop insights from performance data for continuous improvement




• Influence stakeholder decisions with innovative recommendations
• Foster robust relationships within BMO and industry networks

Requirements:
• Minimum 7 years of experience in customer experience design
• Proven track record in developing strategic initiatives
• Exceptional communication and influencing capabilities
• Solid problem-solving and analytical proficiency
• Experience in leading change management processes

Drive impactful change in customer experience strategies at BMO, and make a significant contribution to customer satisfaction and business success.
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📌 Director of Customer Experience Strategy at BMO (Ontario)
🏢 Bank of Montreal
📍 Ontario