Join Equitable Bank as a Bilingual Customer Payments Specialist focused on enriching clients' banking experiences. Oversee collections for outstanding mortgage payments while prioritizing superior customer service.

In this vital role, you'll manage overdue accounts through effective negotiation and problem-solving strategies. Your expertise will directly support Equitable Bank's mission of creative banking solutions, ensuring each customer feels valued and understood. The position demands a balance of empathy and professionalism to facilitate smooth account management.

Key Responsibilities:
• Perform collection tasks using diverse communication methods
• Analyze overdue accounts and propose solutions
• Facilitate payment arrangements to clear accounts




• Initiate legal action referrals when necessary
• Maintain detailed documentation of all interactions

Requirements:
• Diploma in related field or 2 years collections experience
• Familiarity with lending products and legal terminology
• Exceptional listening and communication skills
• Ability to manage multiple ongoing tasks
• Bilingual in French is a must

Get ready to utilize your collections skills while enhancing customer satisfaction at Equitable Bank.
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📌 Customer Payments Specialist - Bilingual Needed (Ontario)
🏢 EQ Bank | Equitable Bank
📍 Ontario