Step into a pivotal role at Moody's as a Program Manager specializing in Customer Engagement. This position prioritizes AI-enabled transformation and strategic project leadership across the Banking sector. Moody's seeks a Program Manager to lead global programs within the Customer Engagement PMO, emphasizing operational efficiency and stakeholder collaboration. You will act as a change leader and utilize AI solutions to enhance program delivery.

Your role will involve navigating complex client relationships and executing initiatives that promote business growth through innovative practices. Key Responsibilities:

- Lead initiatives from legacy to strategic platform migrations
- Design engagement plans with clear metrics and communication




- Enhance campaign planning and reporting frameworks
- Foster cross-team coordination for timely project delivery
- Optimize PMO tools for effective project governance Requirements:
- Minimum 5 years in program or business operations
- Proven ability in stakeholder management and decision-making
- Knowledge of enterprise software and AI applications
- Strong background in change management strategies
- Bachelor's degree or equivalent practical experience Elevate your leadership skills by influencing program success at Moody's.

📌 Program Manager for Customer Engagement (Toronto)
🏢 Moody's Investors Service
📍 Toronto