Business Operations Group Manager
Permanent
Department: Full Services Operations (820)
30 Adelaide Str, East
Toronto, Ontario, M5C 3G9
Canada
Number of Positions: 1

Who we are With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS Canada is a 50/50 joint ventures between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C; Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.
Imagine yourself at IFDS Come experience a community like no other at International Financial Data Services (IFDS). We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning. We’ll provide you with opportunities to develop your career. From ongoing training and development programs to experiences working with our global financial services partners, you’ll be able to realize your full potential.
Role Overview The Group Manageris responsible for developing, implementing and managing the Transfer Agencyoperations team in their strategic plans, visions, policies and procedures.The incumbent will be accountable for providing solutions to all business andoperational problems while ensuring we are in compliance with all regulatoryrequirements and company policies. The Group Manager is also responsible formaintaining customer satisfaction levels and continuously fostering theoverall relationship with our internal and external clients. Lastly,the incumbent will provide strategic guidance and day to day leadershipdirection to all direct reports.




Role Responsibilities Ownership of internal and external clientrelationships as it relates directly to responding to operationaltransactional escalations and enquiries
Responsible for establishing processes,procedures, SLA’s and reporting within the operations department
Responsible for providing guidance anddirection to the team members on escalated issues involving alltransaction types (i.e. new accounts investments, wires, transfers,adjustments, redemptions, foreign content rebalancing, retirementprocessing)
Responsible for assisting in crafting budget/operating plans within the operations department
Responsible for ensuring teams are meetingall SLA, contractual, and regulatory standards
Responsible for oversight of risk andcontrol management activities as it pertains to assigned teams andfunctions.
Proactively communicates trends and concerns to seniormanagement
Coach, develop and mentor management staffto assume leadership role in company
Ensurethat all staff is receiving ongoing feedback on performance as well asday-to-day coaching for thedevelopment of technical, operational, andbehavioral competencies
Prepare and negotiate performanceagreements, reviews and individual development plans for direct reports
Responsible for maintaining appropriatestaffing levels on an ongoing basis and assist management team in therecruitment process
Ensure that all teams are continuouslyseeking to improve processes both internally at IFDS and externally withour clients
Assist management staff in implementingstrategies and procedures to improve service levels, productivity andcost effectiveness of department operations
Manages and/or actively participates inprojects. This includes both client projects, as well as, companywide projects
Ensure that team is thoroughly educated onall IFDS products
Deepen client/broker/advisor relationshipsand leverage broader system knowledge for Contact Centre
Provide support and training where necessaryto upskill Agents




Support the execution of strategicinitiatives in collaboration with internal stakeholders
Ensure alignment between stakeholder for allnew onboardings and existing processes
Championinitiatives within Team, encourageparticipation to generate new ideas for an efficient process
Minimum Qualifications Mandatory:
Minimum 7-10 yearsexperience managing in the Mutual Fund industry Operations or dealerback office operations with sound knowledge of measurement analytics,accessibility, responsiveness and productivity
Expert knowledge of transferagency operations and legislation
Ability to work across theorganization and influence internal and external contacts
Thorough knowledge of mutualfund products and administration
Demonstrated project managementand process improvement capability
Ability to work well underpressure, deadlines, and changing priorities
Sound customer relationshipbuilding and negotiating skills
AODA Statement IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodation needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Salary Range Pay Range (CAD $): 90,000 - 114,000
The above reflects an industry-benchmarked target compensation range. The salary offered may vary based upon the candidate’s skills and experience, job-related knowledge, and other specific business needs.
IFDS Provides: Total Rewards: IFDS offers a comprehensive, competitive compensation & benefits package
Work-Life Balance: IFDS offers a hybrid work workplace with our office located in the downtown core within walking distance to Union Station and the PATH
Professional Development: IFDS offers continuous learning opportunities, leadership development & training programs
Inclusive Culture: Our inclusive work environment supports equity and values diversity
Wellness Programs: Access to a variety of wellness initiatives, mental health support, and employee assistance programs
Community Engagement: Participate in volunteer opportunities and give back to our community through our various social care programs

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📌 Business Operations Group Manager (Ontario)
🏢 International Financial Data Services
📍 Ontario