Overview
Our Shift Supervisors play a key role in overseeing daily operations within the Operations Centre. In this position, you will be responsible for leading a team of Operators, ensuring effective monitoring, incident response, and adherence to established protocols to maintain a safe and secure environment.

Job Skills / Requirements
Schedule: Sunday-Thursday, 0730-1530hrs

Pay Rate: $26.25/hour

Responsibilities

Conduct audits of scheduling and reporting software to ensure data-integrity

Facilitate timely dispatching of alarm and accurate follow up reports with resolutions for each

Process client requests for ad-hoc coverage into our scheduling software

Communicate occurrences impacting operations to internal stakeholders as necessary

Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities

Compile and distribute shift briefs recapping pertinent events to the support service team

Manage and maintain work-alone requirements for front-line staff as required

Assist in radio and equipment tracking and inventory

Coordinate, assign and review the work of security personnel

Establish work priorities, delegate work to office support staff and ensure deadlines are met and procedures followed

Resolve work-related problems or issues

Write detailed daily logs and reports of all incidents and investigations

Train new staff members in the job duties, safety procedures and company policies and occasionally perform same duties as supervised workers

Ensure smooth operations of site orders, safety protocols, site equipment and supplies and arrange for maintenance and repair work

Monitor quality levels to promote growth and development

Effectively communicate problems or concerns with the project manager and security personnel





Oversee and coordinate department procedures and review, evaluate and implement new procedures

Ensure compliance with relevant laws and regulations

Respond to emergency situations and providing guidance to on-site personnel

Perform other duties as requested to assist with operational needs

Requirements

Minimum of 1-year of work experience in a call centre, dispatch, or security operations environment

Prior work experience in a supervisory, management, or leadership role would be an asset

Commitment to professionalism and excellence in customer service

Strong computer proficiency and the ability to learn and adapt to recent software and applications; minimum 50wpm typing speed

Excellent communication and interpersonal skills

Ability to function effectively and accurately in a fast-paced and stressful environment

Additional Information / Benefits
Paladin Security: Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position

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📌 Shift Supervisor - Healthcare Operations Centre (British Columbia)
🏢 Paladin Security
📍 British Columbia