Call Center Agent Communication Services(Job Id 16937) Job title: Call Center Agent Communication Services
Job ID: 16937
Site: CA:ON:Toronto:St. Michael's Hospital
Category: Information Technology
Work type: Part-Time Permanent
Date posted: September 14, 2026
Salary range: 26.79-30.27
Shift/ hours of work:
Description TheSt Michael's Hospital (SMH)Call Centre provides 24x7operations answering internal locating calls as well as external callers' inquiries.The Call CentreAgent is responsiblefor effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and positive image of the Hospital. TheCall Centre Agent shouldbe flexible to work regular aswell as early and late hours to provide 24x7switch board and locating coverage.
TheSt Michael's Hospital (SMH)Call Centre provides 24x7operations answering internal locating calls as well as external callers' inquiries.The Call CentreAgent is responsiblefor effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and positive image of the Hospital. TheCall Centre Agent shouldbe flexible to work regular aswell as early and late hours to provide 24x7switch board and locating coverage.
DUTIES & RESPONSIBILITIES: Operates switchboards and works as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and effectively respond to emergency calls for cardiac, trauma, and fire.
Performs computer searches for patient information.
Uses computer technology to update the on-call schedules daily, Hospital Directory,



and data entry of information for dispatch and faxing.
Operates the overhead emergency paging system, as per Hospital procedures
Perform Response Team pager tests as directed by Call Center Team Lead.
Maintains a positive image of the Hospital in telephone and personal
Review performance metrics with Call Center Team Lead to achieve optimal operation goals communication, with patients, vendors, staff, visitors and external callers.
Has knowledge and familiarity with the Hospital's services and personnel, thereby having ability to direct calls to the appropriate party or provide accurate information.
Responds appropriately to others in difficult/sensitive situations.
May perform other duties as requested.
QUALIFICATIONS Recent experience in a busy call centre environment is required (within last 18 months)
Must have 5-8 years of customer service experience
Knowledge of Switchboard & Locating tools and processes, such as Medicall, Simplex & Chubb Fire Alarm panels is required
Demonstrated excellent oral and written English communication and reading skills in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
Knowledge and familiarity with the Hospital's terminology, services, personnel and processes is a must
Excellent record of reliable attendance and punctuality
Keyboarding (>40 wpm)



with working knowledge of personal computers and Microsoft Office software.
Excellent interpersonal and customer service skills with proven success in working in a team workplace.
Demonstrated initiative and use of good judgment in all areas required by the position.
Well-developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
Ability to maintain composure while performing multiple tasks.
Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers.
Demonstrated commitment to the Mission and Values of St. Michael's Hospital.
Ability to met the physical requirements of the position, sitting for extended periods of time, excellent eye and hand coordination while speaking and listening, and typing for an extended period of time.
As the department operates on a 7x24 basis, flexibility is required towork morning, day, evening or night shifts as well on weekends on a rotational basis as per the specific needs of the department.
Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.
#IND1

#J-18808-Ljbffr

📌 Call Center Agent Communication Services (Ontario)
🏢 St. Michael's Hospital
📍 Ontario