Join Porter as a Quality Training Specialist, enhancing customer service training by creating effective learning experiences. Lead recent hire onboarding while improving existing team skills. In this role, you will merge training facilitation with instructional design, directly impacting the Customer Support team’s performance.

Your duties will involve planning training logistics, creating engaging content, and ensuring all training aligns with evolving policies. You'll also handle operational support during peak times to maintain service quality. Key Responsibilities:

- Facilitate training sessions for customer service representatives
- Design concise and interactive e-learning modules
- Conduct quality assurance on agent calls for feedback




- Update training materials in line with policy changes
- Communicate with varying stakeholders to enhance learning outcomes Requirements:
- At least 3 years experience in training and instructional design
- Experience in a call center or hospitality setting is a plus
- Skilled in Google Workspace and Microsoft Office
- Strong public speaking and engagement capabilities
- Ability to create digestible training content Enhance your training career by joining Porter, focusing on quality and excellence in customer service.

📌 Quality Training Specialist at Porter Airlines (Quebec City)
🏢 Porter Airlines
📍 Quebec City