Drive impactful change at Intrado as a Technical Support Lead, leading production support for the Viper platform. Utilize technical troubleshooting to enhance service delivery to first responders.

As the Lead Developer for Production Application Support at Intrado, you will be integral in managing production incidents and coordinating responses between engineering and support teams. Your hands-on technical expertise will guide the investigation and validation of production issues, ensuring timely resolutions.

Key Responsibilities:
• Lead the backlog of support and incident management
• Monitor active production issues and coordinate follow-ups
• Direct engineering teams on incident escalations




• Conduct incident reviews and troubleshoot effectively
• Analyze logs and validate configurations for solutions

Requirements:
• Experience supporting complex software in production
• Robust incident and problem management skills
• Ability to analyze technical logs
• Excellent communication and coordinating abilities
• Knowledge of cloud applications and Kubernetes preferred

Make a real difference at Intrado by leveraging your skills to support emergency services through effective production support.
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📌 Technical Support Lead for Emergency Services (Quebec City)
🏢 Intrado Life & Safety
📍 Quebec City