Explore a rewarding position as a Bilingual Technical Support Specialist at Jonas Software, where you'll assist customers in both French and English. This hybrid role offers a chance to solve technical issues while enhancing user satisfaction.

This North York, Ontario-based position is focused on providing technical assistance to diverse clients. You'll address a range of issues, from configuration errors to application faults, ensuring effective troubleshooting and follow-up. Solid problem-solving and communication skills are essential in this customer-centric role.

Key Responsibilities:
• Provide technical support in French and English via various channels
• Troubleshoot customer issues and document outcomes




• Offer educational guidance on product use and functionality
• Escalate unresolved issues in a timely manner
• Follow SLA guidelines for resolution times

Requirements:
• Bilingual in French and English
• At least 2 years in technical support roles
• Experience with ticketing tools like Zoho
• Comfortable with basic SQL and Linux environments
• Excellent troubleshooting skills and customer communication

Utilize your technical support skills to empower customers at Jonas Software.
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📌 Technical Support Specialist - Bilingual (Ontario)
🏢 EWS Group
📍 Ontario