Drive user satisfaction in AMER West as a Technical Support Engineer at Akuity. Focus on troubleshooting GitOps-related issues while enhancing customer documentation and support processes.
In this engaging role, you will utilize your expertise in Kubernetes and Argo to assist customers with deploying our platform effectively. You'll be responsible for direct user interactions, troubleshooting challenges, and proactively improving support strategies.
Key Responsibilities:
• Deliver support through chat, forums, and phone
• Diagnose and resolve customer technical issues
• Identify trends and collaborate with engineering
• Improve user documentation for clarity and accessibility
• Refine support processes and playbook
Requirements:
• 2+ years in a customer support role
• Proficiency in Kubernetes infrastructure
• Experience in live environments with Argo CD
• Understanding of GitOps and CI/CD pipelines
• Excellent communication and proactive thinking
Leverage your technical background while fostering successful user experiences with Akuity's platforms.
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📌 Kubernetes Support Engineer at Akuity (British Columbia)
🏢 Akuity
📍 British Columbia
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