About Morison InsuranceWe're a family-owned insurance brokerage with three decades of Southern Ontario roots. What started as a three-person downtown Hamilton office has grown into a team of 100 employees across offices throughout the region. We're guided by five core values: Go Beyond, Evolve, Own It, Our Promise, and Unified.We're committed to innovation, exceptional service, and creating an environment where our team can thrive.About This RoleAs an Insurance Claims Specialist, you'll support our Personal Lines and Commercial Lines Client Account Managers by proactively guiding clients through every stage of a claim — from the initial report to final settlement, and beyond. You'll be a steady, knowledgeable point of contact during a stressful moment for clients, and this role also offers learning and development opportunities for someone looking to grow their career in insurance.What You'll DoOffer professional guidance to clients through claims counselling conversationsConsistently provide quality customer service by clearly communicating expectations and next stepsAccurately gather required information from clients to issue a New Loss Notice to the insurance companyPromptly issue and report new claims to the insurance companyContact clients within 24 hours of the initial reported claim and maintain contact throughoutEffectively communicate with Claim AdjustersHelp clients navigate challenges that arise during the process, escalating to the adjuster or claims manager when necessaryKeep managers and the dedicated Client Account Manager updated on claim status and any issues requiring escalationThoroughly document all conversations using the EPIC & Blue Butler systemsAccurately capture and input claims data into the broker management systemAdminister Proof of Loss and claim cheque requirements,



when requiredConnect clients with their dedicated Client Account Manager upon settlement for any resulting policy changesSupport other broker-related responsibilities as needed, including managing the Claims inbox by uploading emails to the broker management systemWhat We're Looking ForRIBO licence requiredPost secondary education, or equivalent work experienceMinimum 3 years of insurance experience with strong claim and coverage knowledge across all lines of Personal Insurance, commercial lines experience is an assetStrong problem-solving and verbal communication skillsEffective interpersonal skills, including listening, empathy, tact, and diplomacyA positive, customer-first attitudeStrong organizational skills with attention to detail and accuracyAbility to adapt quickly and work effectively in a fast-paced environmentIndustry designations (CAIB, CIP) are a plusWork Environment & ScheduleIn-officeMonday–Friday schedule (8:30am–4:30pm) with early Friday closures during summer long weekendsComprehensive BenefitsCompetitive salary5% RRSP matching programGroup Advantages Plan (health, dental, vision coverage)Employee Assistance Program for personal and professional support4 weeks vacationPaid personal days and extended Christmas breakProfessional DevelopmentContinuing education opportunitiesModern offices and technology that support teamwork, skills development, and collaborationGrowing brokerage with access to many marketsEqual Opportunity & AccessibilityMorison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout our recruitment process. If you require any accommodations, please contact us at [email protected] or inform your interviewer during the selection process.We appreciate all applications and will contact candidates selected for interviews directly.#J-18808-Ljbffr

📌 Desjardins Insurance Claims Specialist (Winnipeg)
🏢 Desjardins Insurance
📍 Winnipeg