Become a pivotal part of Gore Mutual as a Senior Engineer specializing in AWS. This role involves enhancing our Amazon Connect platform to optimize customer interactions.

As a key player, you will design, develop, and maintain powerful contact flows using AWS services, contributing to the reliability of our telephony ecosystem. Your responsibilities include automating processes and delivering integrations that ensure seamless operations while fostering continuous improvement across the board.

Key Responsibilities:
• Build and manage Amazon Connect contact flows and IVR menus
• Optimize AWS Lambda functions for improved efficiency
• Set up CloudWatch for proactive monitoring
• Resolve telephony issues and minimize downtime
• Collaborate to develop AI-driven features for customer engagement

Requirements:
• Undergraduate degree in IT or Computer Science
• Expertise in Amazon Connect and serverless applications
• Hands-on with infrastructure-as-code solutions
• Familiarity with CI/CD and observability tools
• Experience in insurance or similar sectors is a plus

Bring your technical expertise to reshape how Gore Mutual engages with customers.
#J-18808-Ljbffr

📌 AWS Senior Engineer Position at Gore Mutual (Ontario)
🏢 Gore Mutual Insurance
📍 Ontario