Join Clariti as a support analyst for CivCheck and help government clients successfully navigate our cutting-edge AI platform. This role prioritizes customer experience through effective support and communication.

In this founding position, you will manage and resolve customer inquiries while shaping essential documentation and support processes for CivCheck. You'll work closely with internal teams to escalate product issues, advocate for users, and refine support workflows. Your insights will be invaluable during this critical early stage of the product.

Key Responsibilities:
• Serve as the day-to-day contact for customers’ support needs
• Triage and prioritize support requests according to severity
• Clear documentation of incident investigations and resolutions




• Work with Engineering for escalating issues
• Create and update the public knowledge base for users

Requirements:
• 4–6 years of experience in technical support in SaaS
• Familiarity with tools like Zendesk and Salesforce
• Ability to communicate effectively and simplify technical issues
• Experience supporting government or civic technology clients
• Comfort with AI tools to enhance productivity

Embrace this impactful role and make a difference in the public sector with CivCheck.
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📌 Support Analyst for CivCheck Launch (Quebec City)
🏢 Clariti
📍 Quebec City