First Light operates a 10-unit transitional housing program that supports Indigenous people experiencing the intersections of marginalized gender identities, housing instability, and lived experiences of violence. The program centres Indigenous community members who are women, Two-Spirit, Indigiqueer, and gender diverse.
Reporting to the Team Lead of Residential Services, the Inclusion Case Manager works within a team-oriented residential team to help resident relatives build safety, wellness, housing stability, and independence. The role provides individualized case management, systems navigation, practical life-skills support, cultural connection, and coordinated referrals using culturally grounded, trauma-informed, harm-reduction, and gender-affirming approaches.
Who You Are & What You Carry Knowledge of Indigenous identities, histories, cultures, and contemporary realities in Newfoundland and Labrador
Understanding of gender diversity and gender-affirming care through a Two-Eyed Seeing approach
Ability to build trusting relationships while maintaining confidentiality and professional boundaries
Strong judgment, organization, creative problem-solving, and the ability to work independently and collaboratively
Knowledge of local housing, health, income, legal, cultural, and community support resources
What You’ll Do Resident-Centred Case Management
Develop and regularly review individualized, resident-led support plans that reflect each person’s goals, strengths, choices, culture, and safety needs
Provide consistent one-to-one support and practical assistance to residents living in First Light’s 10-unit transitional housing program
Support residents with housing stability, budgeting, food security, appointments, daily living skills, self-advocacy, and preparation for longer-term housing
Help residents navigate government, health, mental-health, income-support, legal, housing, and community systems
Coordinate warm referrals and collaborative service planning with internal First Light programs and external partners, with resident consent
Monitor progress, identify emerging needs or risks, and communicate relevant updates to the Team Lead of Residential Services
Residential Support and Safety
Contribute to a welcoming, inclusive,



and culturally safe residential environment grounded in dignity, respect, harm reduction, and community care
Support resident orientation, community agreements, conflict resolution, and healthy shared-living practices
Respond calmly and appropriately to urgent, complex, or crisis situations in accordance with First Light policies and established safety procedures
Document incidents, safety concerns, resident contacts, service plans, referrals, and outcomes accurately and within required timelines
Work with the residential team to maintain appropriate service and caseload coverage during staff absences
Culture Community and Programming
Connect residents with Elders, Knowledge Keepers, cultural supports, and First Light programming when requested and appropriate
Support the development and delivery of culturally relevant, gender-affirming, and community-building activities
Foster opportunities for empowerment, intergenerational relationship building, healing, belonging, and connection
Advocate respectfully with systems and service providers so residents’ voices, rights, and needs are heard
Team and Organizational Responsibilities
Participate in supervision, residential team meetings, case reviews, training, reflective practice, and professional development
Collaborate with the Team Lead of Residential Services and colleagues to support consistent, coordinated service delivery
Maintain confidentiality, informed consent, accurate records, professional boundaries, and ethical practice
Follow First Light policies, privacy requirements, health and safety procedures, and program expectations, and perform other related duties within the scope of the position
Skills, Experience & Requirements We recognize that knowledge and strength come through education, professional experience, lived experience, cultural teachings, and community care.
Required
Diploma or degree in Social Work, Indigenous Studies,



Human Services, Community Development, or a related field; an equivalent combination of education, work experience, and lived experience will be considered
At least two to three years of relevant experience in case management, residential support, housing, outreach, or individualized service provision
Strong understanding of Indigenous cultures, traditions, and practices and the impacts of colonization and systemic barriers
Strong understanding of the intersections of Indigeneity, gender diversity, housing instability, trauma, and violence
Strong communication, relationship-building, documentation, advocacy, and conflict-resolution skills
Valid driver’s licence, access to a reliable vehicle, and satisfactory driver’s abstract
Satisfactory Record of Conduct and Vulnerable Sector Check
Assets
Experience working in transitional, supportive, or congregate housing
Experience supporting Two-Spirit, Indigiqueer, and gender-diverse community members
Training in First Aid and CPR, ASIST, Mental Health First Aid, TCI, harm reduction, trauma-informed practice, or related areas
Working Conditions
Work is completed in a 10-unit transitional residential setting and in community-based locations
Local travel and some flexibility in working hours may be required based on resident, program, and coverage needs
The role involves complex and emotionally demanding situations and requires sound judgment, boundaries, and self-awareness
Preference will be given to qualified Indigenous residents of Newfoundland and Labrador.
First Light celebrates diversity and is committed to creating an inclusive and supportive environment for all members of our team. We welcome applications from all qualified candidates regardless of Indigenous identity or status, lived experience, national or other origin, gender identity or expression, sexual orientation, religion, age, or other characteristics.
We strongly encourage applications from individuals who carry lived experience expertise, acknowledging the value and alignment with First Light’s organizational goals. We’re committed to supporting candidates throughout the application process by accommodating any disability-related requests.

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📌 Inclusion Case Manager (Newfoundland and Labrador)
🏢 firstlightnl
📍 Newfoundland and Labrador