Quest Support Services Inc is a private agency that provides services that enhance the lives of people with disabilities. Reporting to the Director – Individual Care, this position is a senior management opportunity responsible for the operations of the LIVING Department. This position is a leadership role where the successful candidate must demonstrate competence, professionalism, collaboration and a focus on overall Agency operations.
Job Duties Oversee Individual Care Supervisor(s) - Living as assigned
Mentor supervisors, provide feedback, and audit caseloads and documentation
Complete all items outlined in Individual Care Supervisor: Living job description; can work directly with supported individuals as needed
Monitor staffing hours and individuals’ hours of supports received in the Living Program
Ensure services align with Persons with Developmental Disabilities (PDD) Service Plan; Report outcomes as required to the Director - Individual Care or designate
Ensure Living Program management is completing individual annuals and proper documentation
Attend intakes for individuals wishing to access/change services through Quest Support Services Inc.
Work in collaboration with the Associate team to increase efficiencies and positive impacts across the Agency
Serve on community boards in leadership positions to bring positively influential knowledge to improve Agency outcomes
Ensure the Agency is adhering to applicable Creating Excellence Together (CET) guidelines
Oversee and complete employee training and discipline as required




Work in coordination with agency departments to ensure initiatives benefit the Living Program; and coordinate their roll out with necessary parties
Ensure employee evaluations of DSWI’s and DSWII’s are completed; complete supervisor evaluations
Conduct abuse investigations according to Abuse Prevention and Response protocol
Serve as agency trainers both for agency orientation and specialized internal agency courses
Participate in the PDD philosophy of Quality Assurance by implementing and developing of monitoring systems
Facilitate communication and requests with agency funders (PDD/Nunavut/Government of Yukon/CFS)
Ensure that the vision of the agency is carried out in Living Program services
Provide direction regarding resolving conflicts/issues in the day-to-day of company operations
Essential Skills Excellent leadership abilities including developing and engaging employees
Ability to collaborate effectively
Accountability and independence in job duties
Use critical thinking to solve problems and adapt to change
Effective professional communication (written and verbal)
Requirements/Qualifications Post-Secondary Degree or Diploma in Psychology or related discipline
3 years’ work experience in disability services.
1-year work experience in a management role
Valid Class 5 Driver’s License; vehicle to be used for work purposes with $2 million liability coverage
Clear Criminal Record
Position Details Hours: Monday to Friday: 8:00-16:30
Salary: based on education and experience
Additional Benefits: Paid time-off
Alberta Blue Cross perks package
Lethbridge Fitness Club Corporate Membership rates

JOB POSTING CLOSING DATE September 28, 2026 @ 8:00am

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📌 Associate Director- LIVING (Alberta)
🏢 Avanti Software
📍 Alberta