Enhance your technical support career at Paymentus as a Technical Support Analyst! Focus on Tier 2 support for the Paymentus application, using your data analysis skills to improve service delivery.

This full time position requires you to handle issue escalation, perform technical investigations, and maintain effective communication with clients and stakeholders. With a focus on SQL and payment data validation, you will play an integral role in swift issue resolution.

Key Responsibilities:
• Resolve and escalate issues from Tier 1 support
• Perform investigations using SQL and review application logs
• Validate payment files to meet required standards
• Liaise with clients to convey technical findings clearly
• Develop Knowledge Base resources for support efficiency

Requirements:
• A bachelor's degree in computer science or equivalent
• 1 year of hands-on troubleshooting experience
• Proven track record of technical support
• Familiar with SQL and basic database concepts
• Understanding of object-oriented programming

Leverage your skills in data analysis and client support to contribute to the success of Paymentus.
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📌 Technical Support Analyst for Payment Applications (Ontario)
🏢 Socket.dev
📍 Ontario