Enhance vacation experiences as a Customer-Focused Operations Agent with Sunwing Vacations. This role is integral to managing customer interactions and operational efficiency.
As a key player in the team, you’ll bring three years of travel or airline experience to support various departments. Your responsibilities will include managing flight schedules, resolving discrepancies, and ensuring a high level of customer satisfaction. Your robust problem-solving and communication skills are essential in assisting customers during irregular situations.
Key Responsibilities:
• Input flight schedules into selling systems accurately
• Communicate effectively about schedule changes to customers
• Resolve Passenger Name Record (PNR) issues quickly
• Audit and manage e-Package bookings for quality
• Assist in customer care during irregular operations
Requirements:
• Minimum 3 years in airline or travel industry service
• Proficient in MS Office, especially Outlook and Excel
• Demonstrated verbal and written communication skills
• Detail-oriented with strong multitasking abilities
• Ability to work independently and under pressure
Drive customer satisfaction and operational success while creating memorable travel experiences at Sunwing.
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