Harris is seeking a Remote Customer Support Analyst to join the NorthStar team. You will manage and investigate customer support tickets, troubleshoot issues across web, API, and server environments, and document solutions for the knowledge base.
The role reports to the Manager, Customer Success and supports a quick-growing support group. Responsibilities include analyzing logs, configurations, and code to identify root causes, communicating with clients via chat and ticketing systems, and
📌 Remote Biotech Customer Support Analyst (AI-Driven) (Canada)
🏢 Canadian Inclusion
📍 Canada
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