Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software Canada Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Mississauga, Ontario
Job Summary Job Responsibilities : Provide Level 2 support for Windows, macOS, and end-user computing environments. Troubleshoot complex hardware and software issues related to desktops, laptops, printers, docking stations, and peripherals. Support device imaging, re-imaging, software deployment, and OS upgrades. Manage incidents, service requests, and problem tickets through ServiceNow or other ITSM tools. Provide support for VPN, remote access, Citrix, VDI, and Microsoft RDS environments. Perform user onboarding, offboarding, account provisioning, and device allocation activities. Support endpoint management platforms such as Intune, SCCM, JAMF, and MDM solutions. Coordinate with Infrastructure, Security, Network, and Application teams for issue resolution. Maintain asset inventory, lifecycle tracking, and compliance documentation. Create and update knowledge articles, SOPs, and technical documentation. Ensure SLA adherence and provide timely updates to stakeholders and end users. Provide VIP/Executive support when required.
Job Summary : The DSS L2 Engineer is responsible for providing advanced technical support for end-user computing environments, including desktops, laptops, mobile devices,



operating systems, applications, peripherals, and remote access technologies. The role involves troubleshooting escalated incidents from L1 teams, supporting VIP users, maintaining endpoint security compliance, and ensuring service delivery within agreed SLAs.
Job Role : Key Responsibilities Key Sourcing Information : NA
Skill Requirements Skill : NA
Other Requirements Other Requirement : Microsoft Intune SCCM/MECM JAMF Citrix Workspace VMware Horizon Azure Virtual Desktop (AVD) PowerShell scripting Endpoint Security solutions
Information at a Glance
Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.
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📌 Senior Administrator - Desk Side Services, AMT Asset Management Software (Ontario)
🏢 HCL Technologies
📍 Ontario