Job Summary We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level commitments. Daily responsibilities will include technical support, process monitoring and challenges to enhance your technical skills. Work will be conducted from our Prince Edward Island Service Desk (downtown Charlottetown/Summerside office locations available). Technicians must be both proactive and responsive, initiating email correspondence, screen sharing sessions and outgoing calls as necessary for efficient and effective resolution of client service requests. Career growth allows for advanced technical skill development with increasing network/VoIP support while mentoring alongside senior team members.
Responsibilities Provide technical support for client application, hardware and network issues: Network connectivity troubleshooting
VoIP/SIP platform troubleshooting and administration; PBX Administration

Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies: Hardware failure, utility interruptions, compromised security/infrastructure

Proactively monitor servers, applications and services using a combination of remote tools
Monitor NOC dashboards and respond to network, voice and carrier service alarms
Perform basic troubleshooting of carrier Ethernet, broadband, DIA and other WAN/data circuits
Follow-up with clients, provide feedback and see assigned issues through to resolution




Properly escalation unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
Update/close client tickets, maintain client IT documentation and enter daily time records
Monday-Friday; 8hrs+break
Standard work shift: 8:45AM-5:15PM; earliest start time 7:45AM
Requirements Good communication, organizational and time-management skills
Solid client service skills and confidence when interacting with executive end users
Strong troubleshooting and multi-tasking skills in a fast-paced team environment
Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
Strong proficiency in English – both spoken and written
High School Diploma and at least one of the following: Degree or Diploma in Information Technology, Computer Science or equivalent
IT industry certification
Experience providing remote technical support in a professional environment

All Starport candidates/employees must pass a security background check (to be refreshed annually)
Company Profile Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada.



Our growing team of more than 70 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 175 small and medium-sized businesses in major Canadian cities and across North America.
Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of the Lyra Technology Group (http://www.lyratechgroup.com/), we are uniquely positioned to extend cross-selling opportunities to the North America and global business communities.
We take pride in our work and share a passion for technology. Please visit https://www.starport.ca/ for further information.
SDT205 – Intermediate IT/VoIP Support Technician Job Type Full-time, Permanent
Job Location 135 Kent Street, Charlottetown
Recommended Experience 2+ years of professional technical support
Compensation Hourly wage from $20.00 to $23.00 + health benefits plan
Essential Skills Adaptability
Computer Use
Problem Solving
Working with Others
Soft Skills Attention to Detail
Effective Communication
Service Oriented
Time Management
Hard Skills Telecom Services
Troubleshooting
Languages English

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📌 Intermediate IT/VoIP Support Technician (Prince Edward Island)
🏢 Starport Managed Services
📍 Prince Edward Island